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Privacy Policy
At VAPE, your privacy matters. This Privacy Policy explains how we handle information in our stores, through our rewards program, and in our SMS communications. Our stores are age-restricted and intended only for customers 21 years of age or older.
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Information We Collect
We may collect information when you shop at our stores, sign up for our rewards program, or receive messages from us. This includes government-issued ID information to comply with age restrictions, purchase information such as products bought and payment type (with all transactions processed securely without storing card details), and personal details like your name, phone number, and purchase activity if you choose to join the rewards program. If you opt in to SMS messages, we collect your mobile number and consent preferences. Customers may also provide contact details such as phone or email if they sign up for promotions or loyalty offers.
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How We Use Information
The information we collect is used only for business and compliance purposes. This includes verifying age, processing purchases, managing rewards balances and redemptions, sending promotions or store updates if you have opted in, providing SMS updates you requested, protecting against fraud, and meeting regulatory obligations.
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SMS Privacy
VAPE values and respects your privacy. We will never sell, rent, or share your mobile number or SMS consent information with third parties or affiliates for marketing or promotional purposes. We will only use the information you provide to send the text messages you have opted in to receive. Your mobile number and consent details will not be shared with any third parties, except as required to comply with applicable laws, regulations, or legal processes. We may disclose information if necessary to protect our rights, property, or to avoid liability. By providing your mobile number and opting in, you agree that the information you submit is accurate and truthful. If we determine that the information provided is false, misleading, or incomplete, we may deny access to the service and pursue appropriate remedies. You may opt out of SMS messages at any time by replying “STOP” to any message you receive.
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Rewards Program Privacy
When you participate in the rewards program, your information such as name, phone number, and purchase history is collected only to track points, provide updates, and send offers if you choose. We do not sell or rent your personal information to third parties. Information may be shared with trusted service providers who help operate the program, but they are not permitted to use it for any other purpose. You may opt out of promotions or request removal from the rewards program at any time. Providing false or incomplete information may result in loss of program participation.
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Sharing Information
We do not sell or rent customer data. Information may be shared only with payment processors to complete secure transactions, with service providers who support our rewards or messaging systems, or with regulators and law enforcement if required by law.
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Data Security
We take reasonable measures to protect customer information. Staff are trained to securely handle ID checks, payments are processed through PCI-compliant systems, and customer contact details are stored with appropriate safeguards.
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Data Retention
ID verification records are retained only as long as legally required. Purchase records are maintained for business, tax, and accounting purposes. Rewards and SMS information is kept until you opt out or request removal.
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Children’s Privacy
We do not sell to or collect information from anyone under 21.
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Your Rights & Choices
You may opt out of promotional emails or SMS messages at any time. You may also request removal from our rewards or marketing lists, and you may ask about the information we hold about you by contacting us.
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Updates to This Policy
We may update this Privacy Policy as needed. The most current version will always be available in-store upon request.
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Contact Us
For questions about this Privacy Policy or your information, please contact: