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Privacy Policy

At VAPE, your privacy matters. This Privacy Policy explains how we handle information in our stores, through our rewards program, and in our SMS communications. Our stores are age-restricted and intended only for customers 21 years of age or older.

  1. Information We Collect
    We may collect information when you shop at our stores, sign up for our rewards program, or receive messages from us. This includes government-issued ID information to comply with age restrictions, purchase information such as products bought and payment type (with all transactions processed securely without storing card details), and personal details like your name, phone number, and purchase activity if you choose to join the rewards program. If you opt in to SMS messages, we collect your mobile number and consent preferences. Customers may also provide contact details such as phone or email if they sign up for promotions or loyalty offers.

  1. How We Use Information
    The information we collect is used only for business and compliance purposes. This includes verifying age, processing purchases, managing rewards balances and redemptions, sending promotions or store updates if you have opted in, providing SMS updates you requested, protecting against fraud, and meeting regulatory obligations.

  1. SMS Privacy
    VAPE values and respects your privacy. We will never sell, rent, or share your mobile number or SMS consent information with third parties or affiliates for marketing or promotional purposes. We will only use the information you provide to send the text messages you have opted in to receive. Your mobile number and consent details will not be shared with any third parties, except as required to comply with applicable laws, regulations, or legal processes. We may disclose information if necessary to protect our rights, property, or to avoid liability. By providing your mobile number and opting in, you agree that the information you submit is accurate and truthful. If we determine that the information provided is false, misleading, or incomplete, we may deny access to the service and pursue appropriate remedies. You may opt out of SMS messages at any time by replying “STOP” to any message you receive.

  1. Rewards Program Privacy
    When you participate in the rewards program, your information such as name, phone number, and purchase history is collected only to track points, provide updates, and send offers if you choose. We do not sell or rent your personal information to third parties. Information may be shared with trusted service providers who help operate the program, but they are not permitted to use it for any other purpose. You may opt out of promotions or request removal from the rewards program at any time. Providing false or incomplete information may result in loss of program participation.

  1. Sharing Information
    We do not sell or rent customer data. Information may be shared only with payment processors to complete secure transactions, with service providers who support our rewards or messaging systems, or with regulators and law enforcement if required by law.

  1. Data Security
    We take reasonable measures to protect customer information. Staff are trained to securely handle ID checks, payments are processed through PCI-compliant systems, and customer contact details are stored with appropriate safeguards.

  1. Data Retention
    ID verification records are retained only as long as legally required. Purchase records are maintained for business, tax, and accounting purposes. Rewards and SMS information is kept until you opt out or request removal.

  1. Children’s Privacy
    We do not sell to or collect information from anyone under 21.

  1. Your Rights & Choices
    You may opt out of promotional emails or SMS messages at any time. You may also request removal from our rewards or marketing lists, and you may ask about the information we hold about you by contacting us.

  1. Updates to This Policy
    We may update this Privacy Policy as needed. The most current version will always be available in-store upon request.

  1. Contact Us
    For questions about this Privacy Policy or your information, please contact:

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WARNING: This product is intended for use by persons 21 or older, and not by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. If you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants, consult your physician before using this product. This product is sold purely for recreational purposes - it is not a smoking cessation product and has not been tested as such. You must be over the legal age in your state to buy or use this product.Nicotine is highly addictive and habit forming. Keep out of reach of children. This product contains Nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm. 

Lithium-ion batteries are volatile. They may burn or explode with improper use. Do not use or charge with non-approved devices.Do not leave charging devices plugged into computers, laptops or wall units when not in use. Overuse of vaping devices may cause overheating, malfunction, and/or burns or injury. Do not leave unit unattended while charging anytime or overnight, and do not charge it in your vehicle. Keep away from high heat, direct sunlight, cold temperatures, humidity and water. Injury or death can occur. Do not replace batteries with non-approved units. Do not mix new and used batteries or different brands. When charging keep away from flammable areas such as but not limited to wood floors and carpets. Always use a fire resistant container or bag. Always have a fire extinguisher in an event of a fire. Do not use battery or devices that appear damaged. Do not expose battery to direct sunlight. In the event battery begins to balloon, swell, smoke, or become very hot, immediately disconnect the power to home or office from the circuit breaker. If a circuit breaker is unavailable, disconnect from outlet. Do not approach the battery for at least 2 hours and ensure the room is ventilated. Do not drop, damage, or tamper with batteries. Always use a surge protector. Do not throw batteries into fire. Do not connect improperly. Do not charge batteries unless are specifically labeled as “rechargeable”. Do not carry or store batteries together with a metallic necklace, in your pockets, purse, or anywhere they may be exposed to metals. Keep away from children and pets. Should a child/pet swallow or chew on a battery, immediately consult a physician and or call your local Poison Control Center. Always turn off vaping devices with on/off switches when not in use. Unplug charging units when not in use. Failure to follow warnings may result in electric shock, fire, property damage, bodily injury, or death. 

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